Duo Level Up Archive
Note: This course may no longer be accurate!
Duo Level Up was the online learning platform for Duo Security administrators. Unfortunately, the team was impacted by workforce restructuring in 2023 and as a result, it is no longer being updated. This archived version of the course is hosted here as part of my professional portfolio.
While much of this information is still true, the content is not guaranteed to be accurate. Current Duo administrators can find up-to-date resources at duo.com/docs and help.duo.com.
Duo Help Desk Fast Track
Get ready to support Duo End-Users with this streamlined series designed for help desk administrators.
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Help Desk: The End-User Experience
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About this course
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Before you begin...
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Video: Two-Factor Authentication Methods (0:40)
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Video: Duo Prompt & Thick Client Applications
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The Duo Prompt & Universal Prompt
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Non-Web Based Applications
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Video: What is enrollment? (1:26)
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Enrollment Status
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Self-Enrollment in the Duo Prompt & Universal Prompt
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Video: How to activate Duo Mobile (1:34)
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Activating Duo Mobile
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Summary & Resources
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Help Desk: Support Success
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About this course
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Before you begin...
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Video: Getting Started (1:03)
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Video: Enrollment Status Review (1:28)
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Enrollment Status
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Account Status
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Video: "Help, I don't have my 2FA device!" (0:39)
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Pro Tips: Lost 2FA Devices & Bypass Codes
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Video: "I need help activating Duo Mobile." (2:01)
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Pro Tips: Duo Mobile Activation, Reactivation, & QR Codes
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"I'm having trouble getting Duo Push notifications."
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Pro Tips: Duo Push Notification Delivery
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Video: "I didn't get the enrollment email, can you resend it?" (1:17)
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Pro Tips: Enrollment Emails
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Video: "I need to add a new 2FA device, can you help?" (0:53)
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Retake this course?
Retaking this course from the beginning will reset all of your tracked progress.

