Portfolio

An ongoing initiative to unify and standardize knowledge management across several isolated teams.

I am the creator of Duo Level Up, a customer education platform designed to empower Duo Security administrators with the knowledge and skills needed to manage a successful Duo deployment and strengthen their security posture. Wearing many hats, I nurtured the program to a successful launch, creating 26 courses, three certification programs, and growing the user base to over 14,000 over the course of the first two years.

While developing an e-learning course, I was surprised to discover that highly technical learners were submitting support tickets that could be resolved with basic networking. We had incorrectly assumed that this was common knowledge and needed a solution to empower learners of all skill levels to resolve issues without contacting support.

Working closely with SMEs and leveraging existing documentation, I developed a series of sequential steps to better diagnose issues with this application that incorporated basic network troubleshooting.

Created in Google Drawing, 2021

A supplemental resource created for a Psychology class. The textbook explanations of gender identity and gender dysphoria were confusing to students, leading several to misinterpret that being transgender was a mental illness. As an instructional designer and trans person myself, I created this guide so that students new to these concepts could better relate to the gender diverse people in their community.

I emulated the tone and style of the textbook to align with the other teaching materials provided in class.

Created in Adobe InDesign, 2019

One of many resources created as a Learning Experience Designer for a vending kiosk startup. The support team was in the very early stages of launching a knowledge base, so information was being stored on a shared drive and often physically printed.

I designed this template using the company brand guidelines and reused it for other job aids until it could be converted to a knowledge base article.

Created in Adobe Photoshop and InDesign, 2018.

A 30 minute webinar introducing a new administrator training platform. This was a public event to generate interest in the beta program, where a select group of customers were actively testing the new platform and providing feedback directly to our team.

(Note: The information provided in the webinar has since changed and is no longer accurate)

Created and facilitated in 2020