Help Desk: The End-User Experience
This course is designed to give helpdesk administrators a deeper perspective into how Duo works, gain insight into how users enroll in Duo and authenticate to Duo-protected applications, and apply this knowledge to provide end-users the best support experience possible.
By the end of this course, you will be able to:
Summarize how Duo secures access to applications
Explain the difference between primary and secondary authentication
Compare differences between your administrator and end-user accounts
Describe the end-user experience of the Duo Prompt during authentication to web-based applications
Identify user experience changes when authenticating to a non-web based application (e.g. thick clients)
Explain the end-user experience for supported authentication devices
Locate key authentication management features in the Admin Panel
Locate end-user and troubleshooting documentation to provide valuable support to end-users
Note: This course may no longer be accurate!
This course is an archived version saved for my professional portfolio. While much of this information is still true, the content is not guaranteed to be accurate. Current Duo administrators can find up-to-date resources at duo.com/docs and help.duo.com.